Cookie Policy

Effective Date: 1st August 2025
Last Updated: 1st August 2025

This Cookies Policy explains how HIPPOGLOW LTD (company number 16680787) trading as “PetJourni” (“PetJourni,” “we,” “us” or “our”) uses cookies and similar technologies when you visit our website, applications and related services (the “Services”). It should be read together with our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device when you use a website or app. They are widely used to make services work, to improve performance, and to provide information to the service provider.

We also use related technologies such as software development kits (SDKs), pixels, and local storage, which operate in a similar way to cookies. For simplicity, we refer to all of these technologies as “cookies.”

2. Types of Cookies We Use

We use the following categories of cookies:

  • Strictly Necessary Cookies: Required for the operation of the Services, including login authentication, account security, and load balancing. These cannot be switched off.
  • Performance and Analytics Cookies: Help us understand how users interact with the Services, including which features are used most, app performance, and crash reporting. This allows us to improve functionality. Examples include Firebase Analytics and similar tools.
  • Functional Cookies: Allow us to remember your settings and preferences (such as language, region, and display choices) and provide enhanced personalisation.
  • Advertising and Targeting Cookies: Used to deliver relevant advertising, measure campaign effectiveness, and enable re-marketing through third-party platforms (for example Google Ads, Meta, TikTok). These may track your activity across websites and apps.

3. Third-Party Cookies

We may allow trusted third-party service providers to set cookies on our Services, including but not limited to:

  • Hosting and cloud providers (e.g. Firebase, Bunny Stream).
  • Analytics providers (e.g. Google Analytics, Firebase).
  • Advertising networks and social media platforms (e.g. Google, Meta, TikTok).
  • Payment processors (e.g. Stripe, Apple, Google) when paid features are introduced.

These third parties may use cookies to collect information about your online activities over time and across different websites and apps.

4. How We Obtain Consent

Under UK and EU law, we require your consent to use cookies that are not strictly necessary.

On your first visit, you will see a cookie banner giving you the option to accept or reject non-essential cookies, or manage your preferences.

Strictly necessary cookies are always active.

You may change your cookie preferences at any time through our cookie management tool (available shortly) or through your browser settings.

5. Managing Cookies and Opt-Outs

You can control cookies in the following ways:

  • Cookie Banner / Preferences: adjust your choices for analytics, functional and advertising cookies.
  • Browser Settings: most browsers allow you to block or delete cookies. Guidance is usually available under “Help” or “Settings” in your browser (e.g. Chrome, Safari, Firefox, Edge).
  • Third-Party Opt-Outs: you can opt out of personalised ads through tools such as:
    • Google Ads Settings: https://www.google.com/settings/ads
    • Your Online Choices (EU): http://www.youronlinechoices.eu/
    • Network Advertising Initiative (US): http://www.networkadvertising.org/choices/

6. Cookie Retention

Session cookies expire when you close your browser or app.

Persistent cookies remain on your device for a defined period or until deleted. We generally set persistent cookies to expire within 24 months. Third-party providers may apply different durations.

7. Legal Basis

We rely on the following legal bases:

  • Strictly necessary cookies: processed on the basis of our legitimate interest in providing the Services.
  • Analytics, functional and advertising cookies: processed on the basis of your consent.

You may withdraw consent at any time.

8. International Users

Our use of cookies may result in information being transferred outside your country of residence, including to the United States and other jurisdictions. Where this occurs, we will ensure appropriate safeguards are in place in line with applicable law (e.g. UK International Data Transfer Agreement, EU Standard Contractual Clauses).

9. Changes to this Policy

We may update this Cookies Policy from time to time to reflect changes in technology, law or our business practices. We will notify you of material changes by updating the “Last Updated” date and, where appropriate, through the Services (e.g. by banner or notice).

10. Contact Us

If you have any questions or concerns about our use of cookies, please contact us:
hello@petjourni.com

HIPPOGLOW LTD (company number 16680787) trading as “PetJourni” 128 City Road, London, United Kingdom, EC1V 2NX